ITS Service Desk Technician
Goshen College seeks an experienced ITS Service Desk Technician. As a key member of the Service Desk team, the ITS Service Desk Technician is responsible for providing timely and effective tier 1 technical support to resolve routine technical problems for end users in the campus community. This role also supports the account creation process, manages user privileges, assists with supporting technology platform implementations, and provides ongoing training and communication to the student technician group. The task is to solve as many cases as possible at first contact, and to coordinate with tier 2 and tier 3 support to solve complex issues as needed.
Education and Experience:
- High school diploma or GED and at least 3 years of experience directly related to the duties required
- Associate’s or Bachelor’s degree in computer science, business information systems, or related field preferred
Education and Experience:
- High school diploma or GED and at least 3 years of experience directly related to the duties required
- Associate’s or Bachelor’s degree in computer science, business information systems, or related field preferred
Candidates must be committed to the community standards, mission and core values of Goshen College.
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Goshen College is an equal opportunity employer, committed to enhancing diversity across the institution. Goshen College does not discriminate on the basis of race, color, national or ethnic origin, sex, disability, age, sexual orientation, gender identity or any legally protected status. To protect the welfare and provide for the safety of the students, employees, visitors, and resources of Goshen College, background checks are conducted by the Office of Human Resources on all new and re-hired employees.