Outreach Case Manager

Outreach Case Manager

Review Statements of Faith, Core Values, Statement of Purpose, and Qualifications for Employment. Are you in agreement with them? 

JOB SUMMARY

Develop and carry out effective outreach ministry activities and services which show God’s love in tangible ways, and which accomplishes the objectives of fostering relationship with those experiencing homelessness, engaging them in Hope Ministries programming and discipleship opportunities.  To be a resource and a referral point for community services which can improve the lives of those who are homeless, hungry, abused or addicted whether that be at Hope Ministries or within other area agencies, organizations, or ministries. 

MAJOR AREAS OF RESPONSIBILITIES AND DUTIES

• Develop and implement an effective outreach model which accomplishes the objective of engaging those experiencing homelessness, connecting them with Hope Ministries programs and services.
• Build healthy relationships built upon trust with those who are in need of hope, recovery, and restoration.
• Act as a liaison, a resource, and a point of contact for other agencies, businesses, organizations, and ministries to assist those in need of help and hope.
• Staff Hope Ministries’ drop-in center, and its efforts to engage with non-resident guests who come for meals.
• Provide guidance, counsel, and prayer to those we encounter through outreach efforts.
• Assist in the training and development of volunteers who are assigned to outreach ministry.
• Meet tangible needs through the distribution of hygiene items, clothing, food, and other necessary items.
• Promote Hope Ministries programs and services through informational handouts and through speaking opportunities within Des Moines and the greater Metro areas.
• Lead outreach efforts within camps and with people on the streets, informing them of options which can benefit their health and their lives.
• Effectively partner with other individuals and organizations to provide comprehensive services, such as with hospitals, other homeless service providers, legal services, substance abuse treatments….
• Collaborate and communicate effectively within all departments of Hope Ministries.
• Carry, maintain, and utilize a company-provided cell phone or smart phone to conduct the responsibilities of this position to include:   being reachable during business and off hours during weekdays and weekends should the need arise and checking and responding to emails or text messages in a timely manner to ensure that priorities are met.
• Participate in the spiritual growth and Christian instruction of those who Hope Ministries serves. This can include (but is not restricted to) personal mentoring, the sharing of Scripture and Biblical encouragement, and praying with program participants. This may be in a structured setting (i.e., a classroom or chapel), or unstructured, with individual clients as the need arises.
• Other duties as assigned by the President.

QUALIFICATIONS

• Spiritual Qualifications:  Must have a lifestyle that demonstrates moral and ethical adherence to the teachings of the Bible and an expressed desire to minister to those who are poor, needy, and homeless.  Must agree with Hope Ministries’ Mission Statement, Core Values and Statement of Faith.
• Education High School graduate or GED (minimum), Bachelor’s degree preferred.
• Knowledge/Experience/Skills: Ability to interact effectively with people of any demographic.  Excellent communication skills both verbal and written.  Previous outreach or missions experience is desirable.  Ability to multitask and effectively manage time to meet responsibilities. Positive, professional attitude and appearance. Ability to maintain healthy and professional boundaries with others.  Proficient with Microsoft Office Suite including Word, Excel & Outlook. Takes direction and collaborates well with colleagues and other constituents.

Review Statements of Faith, Core Values, Statement of Purpose, and Qualifications for Employment. Are you in agreement with them? 

To apply, you must send both resume and cover letter by clicking Apply.